Broadsword Online Games Inc. Privacy Policy

Broadsword Online Games Inc. (“Broadsword”) respects the privacy of its online visitors and users of its products and services. Broadsword recognizes the importance of protecting information collected from users and has adopted this Privacy Policy to inform users about how Broadsword gathers, stores, and uses information derived from their use of Broadsword products, services and online sites.

By using this site and/or any of Broadsword's online or mobile products and services, you agree to Broadsword's Privacy Policy. By registering, you agree that Broadsword may process your data in accordance with this Privacy Policy and that you will abide by Broadsword's Terms of Service.

IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY BROADSWORD SITE, ONLINE OR MOBILE PRODUCT OR SERVICE. If we change our Privacy Policy, we will post those changes to this Privacy Policy, the home page or other places so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material or significant changes to this Privacy Policy or the way we collect and process permitted children’s information, we will notify you or the parent/guardian here, by email, or by means of a notice on our home page prior to the changes taking effect. YOUR CONTINUED USE OF OUR ONLINE AND MOBILE PORODUCTS AND SERVICES WILL SIGNIFY YOUR ACCEPTANCE OF THE CHANGES TO BROADSWORD’S PRIVACY POLICY.

This Privacy Policy is current as of its last revision date. However, please note that this Privacy Policy may be amended from time to time to reflect changes and additions to the Privacy Policy. Please check back for the most current version before relying on any of the provisions in this Privacy Policy.

Collection of Information

By using Broadsword’s online sites, products, and services, users agree that Broadsword may collect personally identifiable information (as defined below). Broadsword will not share personally identifiable information with other parties except as described in this Privacy Policy. Broadsword may also collect aggregate information and individual information. "Aggregate information" is information that describes the habits, usage patterns, and demographics of users as a group but does not describe or reveal the identity of any particular user. "Individual information" is information about a user or user’s machine that is presented in a form distinguishable from information relating to other users but not in a form that personally identifies any user or enables the recipient to communicate directly with any user. Broadsword may share aggregate and individual information with other parties without restriction.

Personally Identifiable Information

"Personally identifiable information" is information that can be used to uniquely identify a user, such as name, address or credit card number. You may be asked to provide personally identifiable information in connection with the use of Broadsword’s products, services and online sites. While Broadsword collects personally identifiable information on a voluntary basis, for certain products and services Broadsword's collection of personally identifiable information may be a requirement for access to the product or service or to process a user’s order.

Use of Personally Identifiable Information

Personally identifiable information is used internally by Broadsword to develop, deliver and improve our products, content and services. In addition, Broadsword may allow third parties performing services under contract with Broadsword, such as order or payment processors or merchandise warehouse and fulfillment services, to access and use personally identifiable information, but only to the extent necessary to provide those services.

Broadsword will not share personally identifying information with third parties for marketing purposes. Broadsword may use personally identifying information provided by users to send information about Broadsword, including news about product updates, contests, events, and other promotional materials, but only if the users agree to receive such communications.

External websites and companies with links to and from Broadsword's online sites and products may collect personally identifiable information about users. Third party publishers may also collect personally identifiable information as a requirement of accessing their games or content. Broadsword's Privacy Policy does not extend to these external websites and companies or third party publishers. Please refer directly to these companies and websites regarding their privacy policies.

Broadsword may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger we may transfer personally identifiable information to the relevant third party.

Children Under The Age of 13

This is not a website directed to children under the age of 13. Broadsword will not knowingly collect personally identifiable information from any person under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE YOU SHOULD NOT USE THIS WEBSITE, AND UNDER NO CIRCUMSTANCES SHOULD YOU SEND INFORMATION ABOUT YOURSELF TO BROADSWORD. Broadsword encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.

Cookies and Other Information on a User's Machine

Broadsword’s products, services and sites may employ cookies and other technologies such as web beacons and pixel tags. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. Use of cookies is typically associated with websites. For example, when you log into our community websites, Broadsword stores a combination of your user id, IP address and login time as a cookie on your hard drive. This cookie allows you to move from page to page without having to sign in again on each page. Similarly, if you enter information during your session, such as age verification data, this will be stored as a cookie and you will not have to re-enter such information during that session. We may also use third party web site analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views and browser types.

Broadsword also stores information on a user's hard drive that is used in conjunction with use of Broadsword’s products and services. This includes a unique authorization key or CD-Key that is either entered by the user or downloaded automatically during product registration. This authorization key is used to identify a user as valid and allow access to Broadsword's products, services and third party games.

Information regarding a user’s account, a user’s Internet connection and the Broadsword software installed on a user’s computer is uploaded to the server in connection with the user’s use of Broadsword software. Broadsword software automatically generates and submits to Broadsword bug reports upon a crash or other fault in the Broadsword software, services or games. This automatically generated bug report information may include information about other software or hardware on a user's system. Broadsword does not associate and store the automatically generated bug report information with personally identifiable information. Any bug reporting information manually submitted by users (e.g. through Broadsword's Bug Reporter form) is associated and stored with personally identifiable information.

Anti-Cheat and Fraud Prevention Technologies

Broadsword strives to provide a safe and fair gaming environment to all players of its games. To prevent fraudulent activities and behaviors that may negatively affect the experiences of a player, Broadsword is authorized to use "anti-cheating" software, or applications for the prevention of fraud for our internet presence, during the use of our online products and/or services (including online games), and mobile platforms.

At login to Broadsword online products and/or services, Broadsword may collect data about your device in order to create a hash of machine components. Information collected for this purpose shall not be stored in retrievable form. Broadsword uses the collected information for the prevention of fraud, and for authentication purposes. Broadsword may consolidate the machine hash created for this purpose with your account; data consolidated this way will not be shared with any other third party, and will be used exclusively for security, fraud prevention and authentication purposes by Broadsword.

Chat Forums, Etc.

Broadsword's products, services or websites may provide chat, forums, bulletin boards, or instant messaging tools to users. Any information that is disclosed in chat, forums or bulletin boards should be considered public information, and users who message one another may not know each other personally. Broadsword has no obligation to keep private personally identifiable information that a user makes available to other users or the public using these functions. Users should exercise caution when deciding to disclose personal information in public forums. Users should also be aware that game play information disclosed during multiplayer game play (e.g. player name and current player statistics) is public information and may be displayed to other users.


Broadsword gives users the option to receive promotional email communications from Broadsword. Users may opt out of these communications. Instructions for discontinuing receipt of promotional email communications from Broadsword will be provided in email communications to users.

Storage and Security of Personally Identifiable Information

Personally identifiable information provided to Broadsword will be collected, processed and stored by Broadsword in the United States of America (U.S.). Broadsword has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Broadsword attempts to comply with local data protection and consumer rights laws to the extent they may apply to Broadsword’s websites, products and services. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your personally identifiable information to Broadsword. If you are located within the European Union, you should be aware that your personally identifiable information will be transferred to the U.S., the laws of which may be deemed by the European Union to have inadequate data protection. If you are located in a country outside the U.S. and voluntarily submit personally identifiable information to Broadsword, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the U.S.

Corrections, Updates and Removal of Personally Identifiable Information

If you are concerned about the accuracy of personally identifiable information maintained by Broadsword or wish to review, access, amend or correct it, or would like your personally identifiable information removed from Broadsword's records or otherwise deactivated, please contact us here. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Electronic Arts Privacy Policy

Broadsword closely partners with Electronic Arts and manages the online development and operations of several EA games which use the Origin account and billing service. If you currently have an Origin account and play a product owned by Electronic Arts, you also must agree to the Electronic Arts Privacy Policy found at

Contacting Broadsword

If you have any questions, comments or complaints about this Privacy Policy, or the privacy practices of Broadsword, please contact us here. You may also contact Broadsword Online Games Inc. at the address below:

Broadsword Online Games Inc.
790 Station Street, Suite 3000
Herndon, VA 20170
Attention: Privacy Policy

Revision Date: January 31, 2014